Bounce

Your security and privacy matter to Bounce — we never sell your data.

Does the Bounce app share my information with third parties?

You can report suspicious users or transactions directly to Bounce support through the in-app chatbot. Our team investigates every report.

How do I report a user or fraudulent payment?

Protect your Bounce account by keeping your PIN private, enabling biometric security, and staying alert to fraud attempts.

Tips for Using Bounce Safely

Yes. Bounce is registered as a Money Services Business (MSB) with FINTRAC and complies with Canadian regulatory requirements.

Is Bounce compliant with financial regulations?

Yes. Your Bounce account balances are held in a segregated account at RBC, protected to the same standard as any other bank-held funds.

Are my funds insured in case of an issue?

If you spot unusual activity, act fast: change your PIN and contact support immediately.

What should I do if I notice suspicious activity or a security issue with my account?

If you lose your device or notice suspicious activity, act fast: contact support and secure your account immediately.

What should I do if I lose my phone or suspect unauthorized access?

Bounce protects your data with bank-grade security: 2FA, biometrics, full encryption, anti-fraud monitoring, and secure hosting.

What security features does Bounce offer?

Security and Privacy

Politique de confidentialité

Privacy Policy

Termes et conditions

Terms & Conditions

Find answers and get help from Intercom Support and Community Experts

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