Skip to main content

What should I do if I notice suspicious activity or a security issue with my account?

If you spot unusual activity, act fast: change your PIN and contact support immediately.

Updated over 3 weeks ago

If you notice any activity on your Bounce account that you don’t recognize — such as an unknown transaction, an unexpected notification, or a change to your information — follow these steps right away:

Steps to take

  1. Change your PIN immediately in the app:
    ​

    • Go to Settings > Security > Change PIN
      ​
      ​

  2. Contact Bounce Support via the in-app chatbot and explain the situation.
    ​
    ​

  3. Mention any suspicious transactions or unusual activity you’ve observed.
    ​
    ​

  4. Monitor your linked bank accounts to ensure no fraudulent transactions have taken place.
    ​
    ​

Security reminder

  • Never share your PIN or sensitive account information with anyone — even if they claim to be from Bounce.
    ​
    ​

  • Our support team will never ask for your PIN or login credentials.
    ​

Related Articles
How do I report a user or fraudulent payment?
Tips for Using Bounce Safely
What should I do if I lose my phone or suspect unauthorized access?
Why and when should I contact Bounce Support?
How to change or reset my security PIN code?
Did this answer your question?