The safety of your information and funds is a top priority for Bounce. Here are some simple steps you can take to secure your account and prevent fraud.
Secure your Bounce account
Use a unique, confidential PIN: Never share this code with anyone, and avoid using a PIN that’s easy to guess. Make sure it’s not the same as your device PIN.
Enable biometric security (fingerprint or facial recognition) if your device supports it. Keep in mind this will grant access to anyone whose fingerprint or face is registered on the device.
Log out of the app when finished, especially if you’re using a shared device.
Stay alert to fraud attempts
Never click on suspicious or unsolicited links.
Never share your PIN—even if someone claims to be from Bounce support. Our team will never ask for your PIN and does not have access to it.
If a transfer looks suspicious, do not accept it and report it to our team through in-app support.
If in doubt
If you have any concerns, contact our support team immediately through the integrated chatbot.