How do I report a user or fraudulent payment?

You can report suspicious users or transactions directly to Bounce support through the in-app chatbot. Our team investigates every report.

Your safety is our priority. If you witness or experience suspicious activity or a fraudulent payment on Bounce, you can easily report it through our support chatbot. Here’s how:

1. Report a fraudulent payment

If you see a transaction that seems suspicious (unknown amount, unauthorized transfer, strange request):

• Go to the My Transactions tab.

• Select the transaction in question.

• Copy the transaction ID located at the top right by tapping on it.

• Contact support through the integrated chatbot and provide the transaction ID.

2. Report a suspicious user

To report abusive behaviour (e.g., scam, fake profile, inappropriate language):

• Contact support directly via the in-app support menu.

• Provide as many details as possible (username, date, screenshot, type of abuse, etc.).

3. The chatbot will guide you

The Bounce chatbot, available 24/7 via the app or website, will direct you to the correct resource or reporting form.

4. What Bounce does after a report

Every report is carefully reviewed by our team. If fraudulent activity is confirmed, immediate action will be taken.