The chatbot as your central entry point
The Bounce chatbot is available 24/7.
It analyzes your issue and automatically redirects you to:
A Help Center article if the answer is available.
A form or a human agent if your request requires it.
In case of emergency or suspected fraud
Contact support immediately via the chatbot if you:
Suspect someone has accessed your account without permission.
Notice an unusual or suspicious transaction.
Examples of requests that don’t require contacting support
Some situations can be resolved directly in the app or through the FAQ, such as:
“When will I receive my transfer?”
“How do I change my profile picture?”
“How does a group expense work?”