Why and when should I contact Bounce Support?

Customer support is here to help with blocking issues or sensitive situations.

The chatbot as your central entry point

The Bounce chatbot is available 24/7.

It analyzes your issue and automatically redirects you to:

• A Help Center article if the answer is available.

• A form or a human agent if your request requires it.

In case of emergency or suspected fraud

Contact support immediately via the chatbot if you:

• Suspect someone has accessed your account without permission.

• Notice an unusual or suspicious transaction.

Examples of requests that don’t require contacting support

Some situations can be resolved directly in the app or through the FAQ, such as:

• “When will I receive my transfer?”

• “How do I change my profile picture?”

“How does a group expense work?”