The chatbot: your main access point to support
Bounce centralizes all customer support through an intelligent chatbot, available at any time. It can:
Answer frequently asked questions instantly
Suggest relevant articles from the Help Center
Quickly connect you to an agent if needed
Where to find the chatbot?
You can access the chatbot in several ways:
From the Bounce app:
Tap the circle with the Bounce logo at the bottom right of the screen in the profile menu after clicking your profile photo at the top right of the main menu.
Or, open the menu, tap your profile, then go to Help and Support.
From the Bounce website:
A floating icon is available at the bottom right of your screen.
Availability and response times
The chatbot is available 24/7.
If you need an agent, our support team will respond as quickly as possible, but in some cases, it may take up to 48 hours. Human agents are available on weekdays during business hours.
Types of requests we can help with
Support can assist you with:
Technical issues
Questions about money transfers
Account security and access
Group or identity verification issues
Depending on your request, the chatbot may also offer specific forms to speed up processing.
Self-service Help Center
You can access the Help Center directly from the app or on the Bounce website. It contains FAQs, practical guides, and security tips to help you solve most issues on your own.