Noticing unusual behaviour?
If something in the app isn’t working as expected (e.g., a button is unresponsive, an error message appears, or a transaction gets stuck), you may have encountered a bug.
Your first step is to speak with the Bounce chatbot. It can:
Confirm whether the issue is an actual bug or expected behaviour.
Redirect you to an agent or the right form if needed.
Where to find the chatbot
In the app: Tap the Bounce logo in the bottom right corner of the Profile page.
Or go to Settings > Help and Support.
On the Bounce website: Use the chat icon in the bottom right corner of your screen.
What information to provide
To help us resolve the issue quickly, please include:
A screenshot of the bug (if possible)
A short, clear description of what happened
The approximate date and time the problem occurred
Follow-up and resolutionEvery report is taken seriously by our technical team. We work hard to provide you with a smooth, complete experience.
You’ll receive follow-up or feedback if necessary through the support channel.
Even minor bugs help us improve — don’t hesitate to share your feedback.