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How to change or reset my security PIN code?

This article explains how to change your PIN code in the app to access your account.

Updated over 3 weeks ago

Change your PIN code

  • If you still know your current PIN, here’s how to change it:

  • Log in to the Bounce app.

  • Go to Settings.

  • Tap Security.

  • Click Change my PIN.

  • Enter your current code, then the new one.

  • Your new code will be active immediately.

Forgot your PIN code?

No worries. If you no longer remember your PIN:

  • On the login or secure access screen, click “Forgot my PIN.”

  • You will receive a confirmation code by email.

  • Follow the instructions to reset your code and regain access to your account.

Some useful information:

Your PIN code must contain 6 digits.

It is used to secure access to your account and your sensitive actions (transfers, profile changes, etc.).

You can also enable biometrics (fingerprint or facial recognition) if your device supports it, though it’s not mandatory.

Never share your PIN code with anyone.

If you suspect fraudulent access, contact support immediately.

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