What should I do if I change my phone number or email address?

Why can’t I change this information myself?
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Your phone number and email address are essential for identifying you. To ensure the security of your account and prevent any fraud attempts, changing them is not available as a self-service option.
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How to make the change?
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Contact Bounce support directly through the contact form in the app.

Our team will verify your identity through a secure process.

Once validated, your new information will be updated.
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When should I do this?
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As soon as you change your number or email address, it is important to notify us quickly to:

Does this affect my history or transactions?
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No, your transactions and balance remain unchanged.

Only your contact information will be updated.
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Special cases / good to know:

If you no longer have any access to your old number or email, let support know. A more thorough verification process may be required.